Privacy
Policy.

This Privacy Policy explains how ReelChess collects, uses, and protects personal information when you use our website at reelchess.com, enrol in our programs, or communicate with us. By using our website or enrolling in any ReelChess program, you agree to the practices described in this policy.

Who We Are

ReelChess is a chess coaching business operating in New South Wales, Australia. We provide chess coaching programs for primary and secondary school students through school programs, in-person group sessions, and online programs.

For privacy enquiries, contact us at admin@reelchess.com or call +61 402 769 387.

What We Collect

When you enrol in a ReelChess program or contact us, we may collect the following information:

• Parent or guardian name, email address, and phone number
• Student name, date of birth, school year, and school name
• Student chess experience level
• How you heard about ReelChess
• Payment information processed through our secure payment providers
• Any medical or additional needs you choose to share with us

When you visit our website, we may also collect technical information including your IP address, browser type, pages visited, and the date and time of your visit. This is collected automatically through cookies and analytics tools.

How We Use It

We use the information we collect for the following purposes:

• Processing your enrolment and confirming your child's place in a program
• Communicating with you about your enrolment, program details, and term information
• Sending your Zoom links, learning resources, and puzzle materials
• Tracking your child's progress and issuing certificates
• Processing payments and issuing receipts
• Responding to your enquiries
• Improving our programs and website
• Complying with our legal obligations

We do not use your personal information for marketing to third parties or sell your data to any external organisation.

Who We Share With

We do not sell or trade your personal information. We may share information with the following trusted service providers who help us operate our programs:

• Stripe and WooPayments — for secure payment processing
• Zoom — for delivering online coaching sessions
• Chess.com — for online game play during sessions
• Airtable — for internal enrolment record keeping
• Google Workspace — for email communication

Each of these providers has their own privacy policy and handles data in accordance with applicable law. We only share the minimum information necessary for each service to function.

We may also disclose personal information if required to do so by law or in response to a valid request from a government authority.

Payments and Security

All card payments are processed securely by Stripe and WooPayments. ReelChess does not store your full card details on our servers at any time. Payment data is encrypted and handled entirely by our payment processors in accordance with PCI DSS standards.

A card processing surcharge applies to payments made by card at checkout. The surcharge amount is displayed at checkout before you complete your payment. Bank transfer payments are surcharge-free.

Cookies and Analytics

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use our site. We use the following types of cookies:

• Essential cookies — required for the website and checkout to function correctly
• Analytics cookies — help us understand how visitors navigate our site so we can improve it
• WooCommerce cookies — used to maintain your cart and checkout session

You can control and delete cookies through your browser settings. Disabling essential cookies may affect your ability to complete checkout.

Data Retention

We retain enrolment and payment records for a minimum of seven years in accordance with Australian tax and business record-keeping requirements. Student progress and certificate records are retained for the duration of your child's enrolment with ReelChess.

You may request deletion of your personal information at any time by emailing admin@reelchess.com. We will comply with deletion requests where we are not legally required to retain the information.

Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you or your child
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permissible
• Complain about our handling of your personal information

To exercise any of these rights, email admin@reelchess.com. We will respond to your request within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Information About Children

ReelChess collects information about students as part of delivering our coaching programs. All student information is provided by a parent or guardian and is used only for the delivery of coaching services.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child without appropriate consent, please contact us immediately at admin@reelchess.com.

Student information is never used for marketing purposes, shared with third-party advertisers, or disclosed to any party other than those listed in the "Who We Share With" section above.

Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

• Email: admin@reelchess.com
• Phone: +61 402 769 387
• Website: reelchess.com

We take all privacy enquiries seriously and aim to respond within 5 business days.

This policy was last updated in March 2026. We may update this policy from time to time. Any changes will be posted on this page with an updated date.