Terms and
Conditions.

These Terms and Conditions govern your enrolment in and use of any ReelChess coaching program, including school programs, in-person group sessions, online programs, and any associated materials. By enrolling in a ReelChess program or making a payment to ReelChess, you agree to be bound by these terms. Please read them carefully before enrolling.

These terms apply to the parent or guardian completing enrolment on behalf of a student, and to the enrolled student. References to "you" include both the parent or guardian and the student where applicable.

1. Acceptance of Terms

By completing an enrolment, making a payment, or attending any ReelChess session, you confirm that you have read, understood, and agree to these Terms and Conditions in full. If you do not agree to these terms, you should not enrol in or attend any ReelChess program.

These terms constitute a binding agreement between you and ReelChess. We reserve the right to refuse or cancel an enrolment at our discretion.

2. Enrolment and Confirmation

Enrolment in a ReelChess program is complete only when payment has been received and we have sent you a written confirmation via email. Attendance before receiving confirmation is not permitted.

To complete enrolment you must provide accurate details including:

• Student full name and date of birth
• School name and year group
• Chess experience level
• Parent or guardian name, email address, and phone number
• Any medical or additional needs relevant to participation

You are responsible for ensuring all information provided is accurate and up to date. Failure to provide accurate information may affect your child's participation in the program.

Enrolment is personal to the enrolled student and cannot be transferred to another person without prior written approval from ReelChess.

3. Payment

All program fees are due in full at the time of enrolment unless a specific arrangement has been agreed in writing with ReelChess. Program prices are listed inclusive of GST on our enrolment page.

A card processing surcharge applies to payments made by card at checkout. The surcharge amount is calculated based on your order total and is displayed before you confirm payment. The surcharge reflects the cost of card processing and is non-refundable.

For bank transfer payments, use your child's name and program name as the payment reference. Enrolment is confirmed once payment is received and verified.

ReelChess reserves the right to cancel an enrolment if payment is not received within 48 hours of the enrolment being submitted.

4. Refunds and Cancellations

The following cancellation policy applies to all ReelChess programs:

• Cancellation before term commencement: A full refund is available if written cancellation is received at least 7 days before the first session of the term.
• Cancellation within 7 days of term commencement: A 50% refund is available if written cancellation is received before the first session of the term.
• Cancellation after term commencement: No refund is available once the term has started. This applies regardless of the reason for cancellation, including illness, school commitments, or change of circumstances.
• Missed sessions: No credit or refund is given for individual sessions missed by the student.
• Sessions cancelled by ReelChess: If ReelChess cancels a session, a makeup session will be offered or a pro-rata credit applied at our discretion.

In exceptional circumstances, such as a serious illness requiring extended absence, we will consider requests for partial credit on a case-by-case basis. Contact admin@reelchess.com to discuss your situation.

Card processing surcharges are non-refundable under any circumstances.

5. Student Conduct

All students are expected to behave respectfully toward coaches, fellow students, and any venue staff. ReelChess is committed to providing a safe, inclusive, and positive environment for every student.

The following behaviour is not acceptable at any ReelChess session:

• Bullying, harassment, or intimidation of any kind
• Deliberate damage to equipment or property
• Persistent disruptive behaviour that affects other students
• Disrespectful conduct toward coaches or staff

ReelChess reserves the right to remove a student from a session or terminate an enrolment without refund if a student's conduct is deemed unacceptable, after a warning has been given except in cases of serious misconduct.

6. Online Sessions

For online coaching programs and the weekly Bonus Tactical Session, the following applies:

• A device with a working camera and microphone and a stable internet connection is required
• Students are expected to be in a quiet, supervised environment for online sessions
• ReelChess is not responsible for technical difficulties on the student's end that result in missed session time
• Online sessions are conducted via Zoom. You are responsible for ensuring Zoom is installed and working before the first session
• Session recordings may be made for quality assurance purposes. You will be notified if any recording is to be shared externally

Zoom links and session access details are sent to the enrolled parent email address. It is your responsibility to ensure this email address is correct and that you check for communications from ReelChess before each session.

7. Photography and Media

ReelChess may photograph or film sessions for use on our website, social media, and promotional materials. By enrolling, you consent to your child appearing in such content unless you notify us in writing at admin@reelchess.com that you do not consent.

We will never publish identifiable images of students alongside their full name without explicit parental consent. If you have any concerns about how your child's image may be used, please contact us before enrolment.

8. Liability

ReelChess takes the wellbeing of all students seriously and implements reasonable safety measures across all programs. However, to the extent permitted by law:

• ReelChess is not liable for any loss, injury, or damage suffered by a student during a program unless caused by the negligence of ReelChess or its coaches
• ReelChess is not responsible for the loss or damage of personal belongings brought to sessions
• ReelChess is not liable for any disruption caused by third-party service providers including Zoom, Chess.com, or payment processors

Nothing in these terms excludes any right or guarantee you have under Australian consumer law that cannot be excluded.

For in-person sessions at school premises, the school's duty of care obligations also apply during the session period. Parents are responsible for ensuring their child is picked up promptly at the end of each session.

9. Privacy

ReelChess handles all personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. We collect personal information for the purpose of delivering our coaching programs, processing payments, and communicating with families about their child's participation.

We do not sell personal information to third parties. Your information is only shared with trusted service providers necessary to operate our programs, such as Stripe for payment processing and Zoom for session delivery.

For full details on how we collect, use, and protect personal information, please see our Privacy Policy.

10. Changes to Programs and Terms

ReelChess reserves the right to change program schedules, venues, coaches, and pricing between terms. We will provide reasonable notice of any significant changes that affect enrolled students.

We also reserve the right to update these Terms and Conditions at any time. The current version will always be available at reelchess.com/terms-and-conditions. Continued enrolment after an update constitutes acceptance of the updated terms.

If a program needs to be cancelled by ReelChess for any reason including insufficient enrolments, a full refund will be provided for the cancelled program.

11. Contact and Disputes

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will first be addressed through direct communication with ReelChess before any formal process.

If you have a complaint or concern, please contact us:

• Email: admin@reelchess.com
• Phone: +61 402 769 387

We are committed to resolving any issues fairly and promptly. We aim to respond to all complaints within 5 business days.